Zip Code ReportRefunds & cancellations
Every one-time purchase — a single Full Report, a Compare Pack or an Investor Pack — comes with a 7-day money-back guarantee. If you're not satisfied for any reason, email us within 7 days of your purchase and we'll refund it in full — no questions asked. Subscription plans work differently: they are final, and you stop them by cancelling the renewal (see below).
How to request a refund
Write to support@zipcodereport.com from the email address you purchased with, and include your ZIP code and the purchase date (or the receipt number from your Stripe confirmation email). Refunds are issued to your original payment method through Stripe, and typically appear within 5–10 business days.
What happens to your report
When a refund is issued, access to that report is deactivated — the link in your receipt email will stop working. You keep any free preview, which is always available.
Investor Pack refunds
Investor Pack refunds: a full refund is available within 7 days if no credits have been redeemed. If you have already redeemed credits, contact support — partial-use refunds are handled case by case.
Realtor & Agency subscriptions
Subscription plans are billed yearly and all sales are final— a subscription payment isn't refunded, including if you decide partway through the year that the plan isn't for you. There is no money-back window on a plan. What you can do at any time is stop the next renewal from the billing portal in your account: cancelling ends future renewals, and your subscription keeps working until the end of the year you have already paid for. You never lose time you paid for, and you are never charged again after you cancel.
The plan, its price and its renewal are shown before you confirm at checkout. Reports you saved to your account stay yours after a subscription ends.
If something went wrong with a charge — you were billed after cancelling, charged twice, or charged for a plan you didn't sign up for — that isn't a refund request, it's a mistake to fix. Write to support@zipcodereport.com and we'll put it right.
If a subscription payment is ever reversed — a billing correction, a payment dispute, or an exception we make — the reports you saved during that period are deactivated along with it. Reports saved in an earlier period you paid for are not affected.
One-time purchases after 7 days
Because reports are delivered instantly as a data snapshot, one-time purchases are final and non-refundable after the 7-day window. If something went wrong with your order — a broken link, a report that won't open — reach out and we'll fix the problem.